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Return & Exchanges

RETURN POLICY

When you shop at Twist & Tango webshop you always have 30 days right of withdrawal. The 30-day period begins on the day you receive your products.


You must pay the cost of returning the item(s). Please note that the return shipping costs have been prepaid by Twist & Tango, and the return freight will be charged once we receive your return. Should you choose to return it, the package is your responsibility until it reaches Twist & Tango. Our recommendation for how you should return your package you'll find below under "Domestic returns" and/or "International returns." We recommend that you always return your parcel with a traceable tracking number. We cannot credit your order if you choose to send your return with ordinary stamps and the package is lost. Any fees that may occur if you send the package to the wrong address you will be charged with.


Twist & Tango accepts returns on item(s) provided that:

• The item(s) have not been worn, altered, or washed. Naturally, you are allowed to try on the products - but make sure not to wear perfume or deodorant that could leave any odor or marks on the product(s).
• The item(s) must be in the same state and quantity as when you got them.
• Labels must be intact and item(s) sealed in their original packing. 
• Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. 
• For hygiene reasons, underwear briefs cannot be returned.


If these conditions are not met, we cannot accept your return, and the item(s) will be sent back to you.


A refund will be made once the item(s) is received and a quality check for any damages is cleared. Please note that once the return has arrived at our warehouse, it can take up to 7 business days for us to handle your return.

DOMESTIC RETURNS

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INTERNATIONAL RETURNS

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RETURN IN TT-STORES

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RECLAIM POLICY

If you receive a damaged item, please contact us immediately by writing to us at customerservice@twisttango.com.


Always include your name, email address, item, and order number.

All matters concerning your requested reclaim will be confirmed to you via e-mail.


We guarantee that all shipments are checked before delivery to our customers. On the odd occasion of receiving a faulty item(s), the wrong item(s), and missing item(s), you must report this immediately to customerservice@twisttango.com. In this case, Twist & Tango will pay for return shipping costs.

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