Return & Exchanges

When returning your item(s) within Sweden, the return shipping costs have been prepaid by Twist & Tango. (The return freight of 59 SEK will be charged once we receive your return).

• Fill in all the desired information on the return form to help us improve our service and make handling your return more effective.

• Enclose the return form with the item(s) you wish the return. 

• Package your item(s) the same way you received them from Twist & Tango, preferably in its original plastic bag(s), and seal the package.

• Tape the return shipping label outside the package, making sure that you remove or cover the original address label.

• Submit the package to the closest Postnord access point. We recommend you ask for a receipt with the tracking number when leaving your parcel at the access point.

• A refund will be made once the item(s) is received and a quality check for any damages is cleared. Please note that once the return has arrived at our warehouse, it can take up to 7 business days for us to handle your return. If you have paid with KLARNA, you can mark your order as a return at your log-in,

contact Klarna for any questions at 08-120 120 10.

Once we receive your return, a return shipping charge of 59 SEK will be incurred for Swedish customers.

If your payment is made with Klarna Invoice, Klarna may freeze your invoice.

For any questions, please get in touch with Klarna at 08 120 120 10.

When returning your item(s), the return shipping costs have been prepaid by Twist & Tango. (The return freight of 10€/59DKK will be charged once we receive your return).

• Fill in all the desired information on the return form to help us improve our service and make handling your return more effective. 

• Enclose the return form with the item(s) you wish to return. 

• Pack your item(s) the same way you received them from Twist & Tango, preferably in its original plastic bag(s), and seal the package.

• Tape the return shipping label outside the package, making sure that you remove or cover the original address label.

• Submit the package to the closest UPS access point. Find access points HERE. We recommend asking for a receipt with the tracking number when leaving your parcel at the access point. Alternatively, you can schedule a time for ups to pick up your return HERE. Please note that you already have a pre-printed and paid UPS return label.

• A refund will be made once the item(s) is received and a quality check for any damages is cleared. Please note that once the return has arrived at our warehouse, it can take up to 7 business days for us to handle your return. 

Once we receive your return, a return shipping charge of 10€/59DKK will be incurred for International customers.

If you have any further questions, please get in touch with customerservice@twisttango.com for more info regarding your return. 

When returning your item(s), the return shipping costs have been prepaid by Twist & Tango. (The return freight of 100NOK will be charged once we receive your return).

• When returning your item(s) from Norway, it's important that all 2 copies are completed and filled in. Place 1 copy in the original package and give 1 copy to the post office.

• Enclose the return form with the item(s) you wish to return.

• Pack your item(s) the same way you received them from Twist & Tango, preferably in its original plastic bag(s), and seal the package.

• Tape the return shipping label outside the package, making sure that you remove or cover the original address label.

• Submit the package to the closest UPS access point or Bring access point.  We recommend asking for a receipt with the tracking number when leaving your parcel at the access point. Alternatively, you can schedule a time for ups to pick up your return HERE. Please note that you already have a pre-printed and paid UPS return label.

• A refund will be made once the item(s) is received and a quality check for any damages is cleared. Please note that once the return has arrived at our warehouse, it can take up to 7 business days for us to handle your return.

Once we receive your return, a return shipping charge of 100NOK will be incurred for International customers.

If you have any further questions, please get in touch with customerservice@twisttango.com for more info regarding your return.

All orders purchased at Twist & Tango’s webshop can be returned or exchanged in all.

Twist & Tango stores in Sweden (except The Archive Pop-Up at Skånegatan 90). Find a store near you HERE.

Bring the returning item along with the return sheet from the package.

A refund will be done in 1-3 working days.

For exchange of size or style - a new order must be placed by the customer, alternatively be bought directly in the store with Klarna payment.

Returning an order in one of our stores is free of charge; no return fee will be added.