Collect In Store

What does collect in store mean?

Collect in store means placing your order online and picking It up in one of our Twist & Tango stores, located in Stockholm and Gothenburg. The stores are displayed during POSTNORD checkout, where you’ll be able to select the store most convenient for you. At the moment, Twist & Tango store Vallgatan in Gothenburg is the only option, but in a short matter of time, more stores will be added.

Orders placed with the collect in store pick-up method, will be shipped together with the weekly the store-order from our warehouse. This helps us reduce the freight traffic and therefore is our sustainable way of delivering you package. Please note that delivery time is a few more days, 3-6 working days.

How do I pick up my order?

When your order arrives at one of our stores, you will be notified in the Posnord App or with SMS from Postnord. Once you receive your Ready For Pickup message, head to the store to pick up your order! Bring your notification message and a valid ID. Look for the COLLECT YOUR ORDER HERE-signs in the store and our wonderful colleges will help you! Don’t forget that you can open your order in store if you want to and try it out. Our colleges will be happy to help you.

What if I want to exchange/return a style or my order?

If you for some reason would like to do a return, you will get a pre-paid return label in your order that you can use at any Postnord Delivery Point. The return shipping costs have been prepaid by Twist & Tango.

(The return freight of 99 SEK will be charged once we receive your return). You can also return your order in one of our Twist & Tango stores free of charge!

Thank you for choosing our sustainable freight method Collect in store!