International Deliveries & returns
DELIVERIES
Shipments are only made during normal business hours, Monday to Friday, with exception of Swedish public holidays. All orders placed before 13 pm (CET) will be shipped the same business day. Purchases made on weekends or Swedish public holidays will be processed on the next business day. There is greater purchase pressure than normal during sales, which may lead to somewhat longer delivery time. A delivery confirmation will be sent by e-mail when your order has left the Twist & Tango warehouse.
Twist & Tango is responsible for the transport risk, i.e. the risk that the product is damaged or gets lost during transportation from our warehouse to you. It is, in turn, you who bears the risk when you return a product to us.
It is your responsibility to provide us with the correct contact information when placing your order, i.e. name, delivery address, phone number, e-mail address etc.
INTERNATIONAL DELIVERIES
Orders for international market are shipped using UPS. Please note that UPS requires a signature when leaving the package, the couriers usually operate between 8am-6pm. We recommend, if possible, using your work address for delivries. The order will be delivered with UPS Standard, within 5-7 working days.
All international orders are deliverd to your chosen adress with UPS, if the delivery is unsuccessful your order will be sent to a delivery point for pick up by you. The package must be picked up within 14 days of notification. If the package has not been collected within 14 days a fee of 20€/170 DKK will be incurred. This fee covers the costs that Twist & Tango incur for sending and returing the package.
We deliver to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, United Kingdom.
RETURN POLICY
When you shop at Twist & Tango webshop you always have 30 days' right of withdrawal. The 30-day period begins on the day you receive your products.
You must pay the cost for returning the item(s). Please note that the return shipping costs has been prepaid by Twist & Tango and the return freight will be charged once we receive your return. Should you choose to return it, the package is your responsibility until it reaches Twist & Tango. Our recommendation for how you should return your package you'll find below under "Domestic returns" and/or "International returns". We recommend that you always return your package with a traceable tracking number. If you choose to send your return with ordinary stamps and the package is lost, we can not credit your order. Any fees that may occur if you send the package to the wrong address you will be charged with.
Twist & Tango accept returns on item(s) provided that:
• The item(s) have not been worn, altered or washed. Naturally you are allowed to try on the products - but make sure no to wear any perfume or deodorant that could leave any odor or marks on the product(s).
• The item(s) must be in the same state and quantity as when you got them.
• Labels must be intact and item(s) sealed in their original packing.
• Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
• For hygiene reasons underwear briefs cannot be returned.
If these conditions are not met, we unfortunately cannot accept your return and the item(s) will be sent back to you.
A refund will be made once the item(s) is received and a quality check for any damages is cleared.
INTERNATIONAL RETURNS
When returning your item(s), the return shipping costs has been prepaid by Twist & Tango. (The return freight of 10€/59DKK will be charged once we receive your return).
• Fill in all the desired information on the return form, to help us improve our service and to make our handling of your return more effective.
• Enclose the return form with the item(s) you wish to return.
• Pack your item(s) the same way you received them from Twist & Tango, preferably in its original plastic bag(s), and then seal the package.
• Tape the return shipping label on the outside of the package, making sure that you remove or cover the original address label.
• Submit the package to the closest UPS access point. We recommend you to ask for a receipt with the tracking number when leaving your package at the access point. Alternatively you can schedule a time for ups to pick up your return HERE. Please note that you already have a pre printed and paid UPS return label.
Once we receive your return, a return shipping charge of 10€/59DKK will be incurred for International customers.
If you have any further questions, please contact customerservice@twisttango.com for more info regarding your return.